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Welcome to the Empowered Patient Podcast with Karen Jagoda.  This show offers a glimpse into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the evolving dynamics in the medical and healthcare landscape. One focus is on how providers, pharmaceutical companies, and payers are empowering patients.  In addition, conversations often focus on how technology is empowering providers, care facilities, pharmaceutical companies, and payers to improve patient outcomes and reduce friction across the healthcare landscape.  Popular Topics Include: Virtual and digital health Use of AI, ML, and robots for clinical and administrative purposes  Value-based healthcare  Precision and stratified medicine Next-generation immuno, cell, and gene therapies Vaccines for infectious diseases and oncology Biomarkers and diagnostics Rare diseases MedTech and medical devices Clinical trials  Population health Chronic conditions l Clinician and staff burnout Smart hospitals The audience includes life science leaders, researchers, medical professionals, patient advocates, digital health entrepreneurs, patients, caregivers, healthcare solution providers, students, journalists, and investors.
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  2. Harnessing Conversational AI to Reduce Healthcare Workflow Friction and Clinician Burnout with Peter Swimm Toilville TRANSCRIPT

Harnessing Conversational AI to Reduce Healthcare Workflow Friction and Clinician Burnout with Peter Swimm Toilville TRANSCRIPT

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Jul 7, 2026

Peter Swimm, Founder of Toilville, is a conversational AI pioneer, and he describes the transformation in healthcare resulting from the use of AI and large language models to address clinician burnout and improve patient outcomes. He emphasizes that technology should adapt to practitioners' workflows rather than forcing practitioners to change their behavior. Human oversight is essential to ensure accuracy and transparency, and Peter advocates for a culture shift where time saved through the use of AI is reinvested in higher-quality patient care and clinician satisfaction.

Peter explains, "I think a lot of people think of their problems as a unique snowflake in the world. I think if we boil the ocean down to its elements, it is an understanding of the system of its inhabitants. And so we do a lot of work with small businesses and clients who typically have worked for big companies, and they've chafed at all the rules and the boundaries and the problems. They leave the big company and want to run their own show, but they lose that infrastructure."  

"A lot of times, they turn to tools like AI and automation, or they buy software products that don't entirely fit their thinking. And so we help them negotiate that pattern where the technology molds to what the presentation layer is and how you want to treat things and handle your data. And you don't change away from what your competitive advantage is, which is being a unique and talented person who runs the show the way they see best."

"So I think the challenge is, don't let your FOMO be FAFO. Just because everyone's telling you to do AI and you don't really understand it and you don't see the positive outcomes, don't assume it's like a lack of training on your part."

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