Welcome to the Empowered Patient Podcast with Karen Jagoda. This show is a window into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the changing dynamics in the medical and healthcare environment. One focus is on how providers, pharmaceutical companies, and payers are empowering patients. In addition, conversations are often about how providers, care facilities, pharmaceutical companies, and payers are being empowered by technology to improve patient outcomes and reduce friction across the healthcare landscape.
Popular Topics
- Virtual and digital health
- Use of AI, ML, and LLM in healthcare and drug discovery, development, trials
- Value-based healthcare
- Precision and stratified medicine
- Integration of digital technology into existing workflow and procedures
- Next-generation immuno, cell, and gene therapies
- Vaccines
- Biomarkers, sequencing, and imaging
- Rare diseases
- MedTech and medical devices
- Clinical trials
- Addressing Social Determinants of Health
- Treating chronic conditions like obesity and pain
- Clinician and staff burnout
The audience includes life science leaders, researchers, medical professionals, patient advocates, digital health entrepreneurs, patients, caregivers, healthcare solution providers, students, journalists, and investors.
Check out our new EmpoweredPatient.Solutions site where you can quickly search all of the Empowered Patient Podcast interviews by any word or phrase to identify useful resources, potential partners, and insights about the life sciences landscape.
Health AI Assistant Reduces No-Show Rates Increases Patient Engagement with Shailu Verma Mila Health
Jan 16, 2025
Shailu Verma, CEO and Co-Founder of Mila Health is addressing missed appointments and no-shows for appointments to improve patient outcomes, drive staff efficiency, and reduce clinician stress. The Mila platform aims to automate time-consuming tasks, allowing staff to manage their schedules and patient flow better. This AI-powered assistant drives patient engagement by reminding about appointments, checking on medication adherence, and helping address social determinants of health that may be barriers to care.
Shailu explains, "These are conditions where a patient has to manage many of these elements that I just talked about. And because the conditions don’t have low equity, as we would call it, patients tend to have a relatively high no-show rate. If you look at chronic, which is almost 50% of the spend in healthcare, the no-show rates where patients aren’t able to keep up with their care plans is anywhere between 36% to 45% in some cases."
"There are these external variables around a healthcare plan. I call them externalities. They’re all elements that create no-show rates and barriers for us to complete the care journey. And there are answers to these barriers. There are many hospital systems that provide help to address these barriers, but they’re not communicated at the right time. The individuals who are trying to get to that healthcare don’t quite know it. And that’s where solutions like Mila come in -- Mila is automating many of these guidance mechanisms to ensure compliance to a care plan."
"Today, a health system would send a postcard, or they may have a call center sort of an operation, call these 10,000 patients, or send a scripted text message. Scripted text messages work reasonably well for a reminder system, but they don’t really work quite well for communicating with you why an annual wellness visit is important and that you need to come in. So what the platform does is you can give it a goal, such as set up an annual wellness visit or set up or prepare these patients for a colonoscopy. Mila autonomously communicates with the patient either on the phone or by text in a very personalized, engaging, empathetic manner like a human being would, reminding them of their meds, checking on their meds, their symptoms, their diets, and autonomously completing a particular task or getting them ready."
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