Mar 2, 2026
Dr. Justin Schrager, Founder and Chief Medical Officer at Vital, aims to address poor communication in acute care settings such as hospitals and urgent care centers. Vital's software platform provides patients with real-time, understandable information on their own devices via a secure website. This AI-powered system is designed to provide updates on lab results and educational content, and to augment clinical care without adding to the workload of doctors and nurses.
Justin explains, "We make software for the hospital, urgent care, and inpatient settings. The problem is that communication suffers when you get busier. So the busier you are, the less communication happens. It's a bit of a catch-22. And it's sort of treated as an expendable action when things are really critical. I'm an ER doctor. I understand that. And so we're trying to solve that problem by essentially communicating to patients, keeping them up to date, and helping the clinical staff out when they frankly don't have a lot of time to share a lot of the kinds of information that we're able to show patients."
"Access is at such a deficit right now that the vast majority of the healthcare we provide in the hospital and the ER specifically is for patients who are wide awake, thinking clearly, have family members there with them, and they just have an urgency. Sore throat, can't swallow, broken arm, things that aren't necessarily life-threatening or even limb-threatening, but they're urgent, and they need to be dealt with in a timely fashion. And so I think that's really where our software plays best."
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