May 7, 2026

Zach Shultz, Senior Director of Product Policy and Solutions at EnableComp, describes the challenges of revenue cycle management in healthcare with a focus on the strategic importance of full-time equivalent (FTE) allocation.  Hospitals could improve their bottom line by outsourcing complex, low-reimbursement claims, such as those from the VA so that in-house staff can focus on higher-value commercial claims. Despite the emergence of AI as a significant factor in automating the review process, human intervention is irreplaceable for quality assurance, managing escalations, and resolving complex claims.

Zach explains, "I think that, especially serving the post- COVID landscape that we exist in today, staffing has become a kind of delicate thing. If you think about the rate posts or during the post-pandemic period, it was really hard to staff revenue cycle offices or staff business in general. Now, you kind of fast-forward to 2026, and maybe it's not as difficult as it was, but I think hospitals and businesses want to make sure they're very precise and strategic in how they utilize resources."  

"Obviously, keeping overhead at a manageable level is really important to growth and success. So I think it's an invariable value that should always be discussed, particularly when it gets into the complex claims space, as we do. The work comps, the VAs, and claim types like that may take or require a little bit more manual intervention. It's super important to determine whether it's worth taking on these things myself or if outsourcing them is justified so I can focus on things that maybe have a slightly higher yield." 

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