Welcome to the Empowered Patient Podcast with Karen Jagoda. This show is a window into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the changing dynamics in the medical and healthcare environment. One focus is on how providers, pharmaceutical companies, and payers are empowering patients. In addition, conversations are often about how providers, care facilities, pharmaceutical companies, and payers are being empowered by technology to improve patient outcomes and reduce friction across the healthcare landscape.
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Digital Tools for Environmental Service Leaders and Staff with Allen Cooper ReadyList TRANSCRIPT
Download PDFMar 14, 2025
Allen Cooper, President, CEO, and Co-Founder of ReadyList, highlights the challenges environmental services (EVS) leaders face in hospitals: controlling healthcare-associated infections, managing facility maintenance, and meeting patient expectations. Ensuring efficient room turnover for patient rooms and operating rooms is critical to maintaining workflow and avoiding delays. Real-time tracking, task management, and data-driven insights help EVS managers and staff eliminate outdated, inefficient methods and improve patient outcomes and safety in hospital operations.
Allen explains, "When you look at it from a patient's perspective, I think meeting and exceeding patients’ expectations of getting great quality care is probably at the forefront of everyone's mind. There's a lot of competition out there between hospitals and health systems. I think, looking from a patient's point of view, making sure that the patients are delighted is number one. A close number 2, if not number 1, is making sure that the hospitals themselves are controlling and reducing their healthcare-associated infections. I think that's been such a hot topic in the last 10-plus years, making sure that the patients are safe and taken care of, and when they leave, they're in a better spot than before they came."
"We have four core modules of ReadyList. One is called ReadyList Room Care, which empowers the EVS cleaners to understand what's expected of them to turn over a room in a given day or hour. And it details out what's expected in a given room. Each unit in the hospital typically has different requirements and ensures that the equipment is what is actually supposed to be in place and that cleaning is done appropriately and done repeatedly the same way every single time. So the tool provides almost like a script for the cleaners so they understand exactly what their expectations are. On the flip side, for the supervisors, it also allows them to understand exactly what is going on, which rooms are cleaned or being cleaned, and who's doing what."
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