Welcome to the Empowered Patient Podcast with Karen Jagoda. This show is a window into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the changing dynamics in the medical and healthcare environment. One focus is on how providers, pharmaceutical companies, and payers are empowering patients. In addition, conversations are often about how providers, care facilities, pharmaceutical companies, and payers are being empowered by technology to improve patient outcomes and reduce friction across the healthcare landscape.
Popular Topics
- Virtual and digital health
- Use of AI, ML, and LLM in healthcare and drug discovery, development, trials
- Value-based healthcare
- Precision and stratified medicine
- Integration of digital technology into existing workflow and procedures
- Next-generation immuno, cell, and gene therapies
- Vaccines
- Biomarkers, sequencing, and imaging
- Rare diseases
- MedTech and medical devices
- Clinical trials
- Addressing Social Determinants of Health
- Treating chronic conditions like obesity and pain
- Clinician and staff burnout
The audience includes life science leaders, researchers, medical professionals, patient advocates, digital health entrepreneurs, patients, caregivers, healthcare solution providers, students, journalists, and investors.
Check out our new EmpoweredPatient.Solutions site where you can quickly search all of the Empowered Patient Podcast interviews by any word or phrase to identify useful resources, potential partners, and insights about the life sciences landscape.
Survey Reveals Preferences for Virtual Healthcare and Digital Solutions in Addition to Human Interaction with John Erwin Carenet Health TRANSCRIPT
Download PDFNov 28, 2023
John Erwin, CEO of Carenet Health, discusses their recent survey of patients and providers covered by commercial insurance companies or the government programs Medicare and Medicaid. While there is growing interest in using conversational texting and other digital tools, patients still want to talk with a human. The report reveals that Medicare/Medicaid members are more satisfied with their health plans than those covered by commercial plans, suggesting these plans can learn from government programs to improve the patient experience.
John explains, "Predominantly, we focus on two areas. One is around virtual care, so 24 hours a day, we have clinical and non-clinical teams that help support members and patients with anything and everything, from a prescription refill to "Help me talk to my doctor." So, virtual care 24 hours a day is one core business."
"Then the other one is reaching out to members and patients around activities that would make sense for them to do on their healthcare. For example, do you have a primary care physician? Do you go in and see them? Have you done all the right things your plan benefits allow you to receive? So, we are good at utilizing data to ensure that we're getting in front of the consumer so that they can get the care and support they deserve through their benefits."
"We were interested to find this out because we all are transitioning from all kinds of communication styles, be it in-person or by telephonic. The COVID opportunity changed a lot of how people are interacting. We help patients with all the different support mediums, whether text messages two-way with your doctor, speaking with a registered nurse, or talking to one of our engagement specialists. So, we're just hopeful that we get to talk to people in the right channel at the right time for them."
"What surprised us a little bit on the survey was that people still prefer to be spoken to, and they prefer the timeliness and relevance of that conversation. So, while they're happy to embrace other technologies, they still find a huge amount of comfort and support through the telephonic channel, which we do a lot of. We spoke to 20 million people last year just having a conversation about where they're heading on their health journey."
#CarenetHealth #HealthInsurance #HealthInsurers #PatientEngagement
