Jan 27, 2026
Kristy Yoskey, VP and Market Leader at PointClickCare, sees the evolution of demands of those living in senior living facilities from expecting basic housing to a desire for lifestyle choices, health services, and engagement in meaningful activities. On the facilities side, there is a shift from reactive to proactive care, where technology is used to monitor residents, identify behavioral changes, support clinical decision-making, and intervene early to prevent adverse events. In addition, the complexity of resident care is increasing, blurring the line between hospitality and healthcare and requiring greater care coordination and real-time updates for providers and family members.
Kristy explains, "We've seen a real shift within senior living, and this is sort of a passion of mine. Residents in senior living are not just looking for hospitality, a place to go, and a roof over their heads anymore. They want lifestyle. They want health, they want purpose in life, they want independence. So we've seen real shifts in acuity levels, which means complexity, care needs are shifting. And we're seeing families sort of wanting more transparency, real-time updates. COVID really shifted a lot of things post-2020, and senior living did not necessarily get past that."
"So they want to know that their loved one's not only safe, but they're also thriving, and they're receiving care. Residents want to know that someone's going to help coordinate their care and not just put them in an apartment and leave them alone. They're moving in for something that they need, some sort of help or something that is beyond what they can do in a community-type home. So the last thing I'll say here is that hospitality and healthcare have really become blurred in senior living since COVID. It's been a hot topic. We're seeing a lot more clinical services onsite and a lot more coordinated care happening. So the teams, the tools, all of that happening onsite within assisted independent memory care are now a necessity."
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