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Welcome to the Empowered Patient Podcast with Karen Jagoda.  This show offers a glimpse into the latest innovations in applying generative AI, novel therapeutics and vaccines, and the evolving dynamics in the medical and healthcare landscape. One focus is on how providers, pharmaceutical companies, and payers are empowering patients.  In addition, conversations often focus on how technology is empowering providers, care facilities, pharmaceutical companies, and payers to improve patient outcomes and reduce friction across the healthcare landscape.  Popular Topics Include: Virtual and digital health Use of AI, ML, and robots for clinical and administrative purposes  Value-based healthcare  Precision and stratified medicine Next-generation immuno, cell, and gene therapies Vaccines for infectious diseases and oncology Biomarkers and diagnostics Rare diseases MedTech and medical devices Clinical trials  Population health Chronic conditions l Clinician and staff burnout Smart hospitals The audience includes life science leaders, researchers, medical professionals, patient advocates, digital health entrepreneurs, patients, caregivers, healthcare solution providers, students, journalists, and investors.
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  2. How Contact Center Advancements Are Being Integrated into Healthcare Enterprises with Greg Miller Talkdesk TRANSCRIPT

How Contact Center Advancements Are Being Integrated into Healthcare Enterprises with Greg Miller Talkdesk TRANSCRIPT

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Jun 23, 2021

Greg Miller is Vice President of industry strategy for healthcare and life sciences at Talkdesk. We talk about the role of contact centers in personalizing inbound and outbound encounters with patients. Integrating the Talkdesk software with the Epic EHR platform gives hospitals and health systems the ability to get a complete picture of a patient.

Talkdesk makes it easy for patients to use the web, email, text, mobile apps, and virtual and live agents to schedule appointments, ask clinical questions, fill prescriptions, and coordinate billing and claims processing. It also gives healthcare enterprises the ability to be proactive with patients and build stronger relationships using artificial intelligence and human interaction.

@talkdesk #talkdesk #contactcenter #patientexperience #healthcareIT #digitalhealth #AI

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