Dec 13, 2023

Frank Forte, CEO of AnatomyIT, provides cybersecurity, IT, and value-based healthcare services to organizations that need help making an intelligent transformation to healthcare IT. Despite the prevalence of new technology, many providers and payers still rely on paper and fax machines, and data security risks and privacy issues still need to be addressed. Frank points out the need for change management and training to integrate generative AI and automate manual tasks to improve efficiency, clinician acceptance, and patient outcomes.  

Frank explains, "But look, traditionally, when people thought of IT, they thought of a help desk. That was what came to mind. Networks, routers, cables, hardware, all those things that lived in the basement or the closet. And that's how I thought of IT. I would say that most IT initiatives were not received well, specifically from people who needed it the most, like clinicians, caregivers, and nurses, where it required a change in workflow, adopting new technology, or even remembering their passwords." 

"So, they didn't particularly embrace IT initiatives. And I would say it hasn't really changed. It didn't change until the Affordable Care Act and HITECH and meaningful use requirements became the norm and drove the adoption of medical records, which transformed everything in healthcare and IT. Since then, there have been enormous evolutions, from medical records, clinical charting, and care plans to automated or technology-based revenue cycle billing applications. That's evolved into patient experience and population health. Now you have analytics and generative AI."

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